About Us
We are pet lovers and builders who saw a need for traditional, quality construction of pet travel crates in our community. We noticed that most pet crate companies source their products abroad, and while that may work for most, we believe in doing things the traditional way. Then we noticed that even the largest aluminum crates just aren’t big enough for larger breeds. Big dogs need love too and your pet will feel like they’re right at home in their cozy wooden hug. Our airline-approved wooden crates are built to IATA specifications from water-resistant, pressure-treated ACX wood, non-corrosive wire mesh and durable rubber handles for easy lifting. Each crate we build is fully customizable with engraved pet name or company logo, safety labels and our signature plush pad®. We also partner with reputable pet travel agencies to ensure that your pet has a safe travel experience. Our aluminum crates were designed as an alternative to our custom wooden crates for repeat pet transport and anxiety training for smaller pets. If you’re an avid road-tripper or dog-show participant an aluminum crate may be your best bet.
Frequently Asked Questions
We highly recommend working with an IPATA certified pet travel agency to ensure you choose the right sized crate for your pet. Click here to find an IPATA Pet Shipper. IATA regulations regarding pet crates can be found on their official website. If you are still unsure of what size crate you need, simply email us for our size recommendation.
This is a personal choice but it mainly depends on your intended use and your location. If you need a pet crate for repeat use (for example, repeat travel or anxiety training), an aluminum crate may be best. If you need a pet crate for a single use event (for example, moving), you may find a custom wooden pet crate more affordable and suitable for your needs.
We encourage you to work with an IPATA certified pet travel agent to ensure that you choose the right custom wooden crate for your pet’s travel as different airline carriers have varying requirements. IATA CR-1 crate requirements can be downloaded here. A CR-1 crate is considered a standard crate for pet air travel. It can be constructed from rigid plastic, wood or metals. IATA regulations specify that rigid plastic crates are not suitable for large dogs or dogs that are of a breed classified as aggressive. If your pet is a large dog that will not fit in a plastic crate, you will need a wooden or aluminum crate. A CR-82 crate is required if your dog is of a breed classified by IATA as aggressive. A IPATA certified pet travel agent will inform you if current regulations require your pet to travel in a CR-82 crate. If you need help finding a reputable IPATA pet shipper, simply email us and we’ll steer you in the right direction.
Your custom wooden crate will be ready for pick up or delivery in Southern California approximately 1 week after your order is confirmed by us. If you need your custom wooden crate sooner than 1 week, please email us at orders@westcoastpetcrates.com for a rush order. Your aluminum crate will ship approximately 10-20 days after your order is confirmed by us. Due to our quality control standards, we cannot process rush orders for aluminum crates.
Due to their specialty nature our custom wooden pet crates are not able to be returned, exchanged or refunded. Aluminum crate orders may be changed or canceled within 30 minutes of placing your order. We understand that sometimes unexpected things happen, and encourage you to work with a IATA certified pet travel agent to ensure you order the right size crate. If you’re still unsure about what size crate will work for your pet, just email us, we’re here for you!
Yes, our aluminum crates carry a 2 year limited warranty which extends to the original purchaser and covers the parts and overall build of the crate. If you have an issue with your aluminum crate, simply email us and we will work with you to make it right by replacing parts or materials. We also guarantee that our custom wooden crates are built to the highest standards for pet air travel. If you need the full details, limitations and exclusions of our limited warranty, simply email us.
Yes, orders due in less than one week will incur a rush order charge of $50 and can be picked-up at our base in Hermosa Beach, California or delivered within our delivery zone: Los Angeles County, Orange County, Riverside County, San Bernardino County and Ventura County.
$100 for orders delivered within LA County and $150 for all other counties within our delivery zone.
