Due to their specialty nature our custom wooden pet crates are not able to be returned, exchanged or refunded. Aluminum crate orders may be changed or canceled within 30 minutes of placing your order. We understand that sometimes unexpected things happen, and encourage you to work with a pet travel agent to ensure you order the right size crate. If you’re still unsure about what size crate will work for your pet, just email us, we’re here for you!